Services
Making The Process Seamless
Delve into a realm where expertise meets necessity, revolutionizing sewage solutions with our integrated services. From meticulous planning and innovative design to robust construction, engineering excellence, manufacturing precision, and cutting-edge technical solutions, we're dedicated to shaping a cleaner, more sustainable future. Explore how our comprehensive approach ensures efficient, reliable, and environmentally responsible sewage management solutions.
Unmatched Products. Unmatched Services.
Airvac believes in the team approach - where we assist engineers, contractors, and owners in all phases of a project.
Planning
When planning and evaluating a potential sewer project, Airvac is here to assist. With specific information provided by the customer, Airvac will create a project layout and provide an estimate for the project.
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System Layout/Preliminary Design/Technical Information
A preliminary system layout that includes the sizing of the vacuum main, vacuum pumps, sewage pumps and the collection tank will be presented in a proposal package. The estimated quantities of the various system components will also be identified. Technical information will be included that summarizes the design assumptions, line and station sizing, and the valve pit quantities required for the project.
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Budget Estimate
Upon receipt of some basic project information, Airvac engineers will assist consulting engineers with a budget estimate. The budget estimate will include an estimate of both capital costs as well as the annual operation and maintenance costs.
The client will receive a link, login, and password to access the digital landing page, which will include the information listed above. In addition, embedded videos, case studies of other vacuum projects, reference maps, and links to various other topics will also be provided.
Design
Airvac is available to help throughout the design phase of a project and will be involved as much or as little as a customer requires. From the design of the vacuum station equipment to the profiling of the vacuum mains, we are here to assist you. Airvac can also provide specifications and standard details for vacuum system installation and components.
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Detailed Design Assistance
When a consulting engineer commences with the detailed system design, assistance will be provided by an Airvac Engineer for vacuum 101 training and hands-on design work. Furthermore, Airvac can support the engineer with design reviews at key milestones (25%, 50%, 75%, 90%, 100%)
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Line Profiling Assistance
Airvac can provide assistance with vacuum main profiling. Typically, this includes assistance with profiling the most critical vacuum main. When completed, Airvac will review the line profiles and do a complete hydraulic analysis of both static and friction loss.
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Plan and Profile Drawings
Each design firm has their own set of requirements for how much detail needs to be included in their plan and profile drawings. Information that is typically included in other utility designs should also be included in a vacuum sewer design. Certain vacuum-specific items need to be included as well and Airvac can provide that information.
Construction
Airvac can provide a field service representative during the construction phase of a project. This includes a vacuum installation 101 presentation, providing the contractor with a better understanding of how a vacuum sewer system works and how components are delivered, stored, and installed. The representative will provide tips and instructions for the key items including valve pit installation, vacuum main installation, and vacuum main testing. The field service representative will also help to ensure that the project is installed properly, which will lead to a successfully operating system.
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Construction Field Services
In our over 50-year history, one simple fact stands out: No matter how good the design, a vacuum system that is not constructed or serviced properly will not operate at peak performance. A correct installation is vital to the ultimate success of a vacuum system. Airvac can provide skilled field representatives to advise and assist contractors and consulting engineers with the construction of the vacuum sewer system. In most first-time vacuum projects, Airvac recommends that a field representative be present during the entire construction phase. For repeat clients, or for projects where a consulting firm has vacuum experience, Airvac can provide field services as needed.
Our core of engineers develop and continually improve our products based on ingenuity, adaptability, reliability, and affordability.
Quality Certification
Our quality policy is to strive for total client satisfaction through defect free products and services, available on time, and that meet requirements. To achieve this, we maintain an effective quality system and a culture of continuous improvement.
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Airvac is ISO-9001:2015 Certified, which is the international standard for quality management systems (“QMS”). It addresses the design, development, production, installation, and service of the company products. This demonstrates our ability to consistently provide products and services that meet customer and regulatory requirements and demonstrates our commitment to continuous improvement.
New Product Development & Continuous Improvement
Our core of engineers develop and continually improve our products based on ingenuity, adaptability, reliability, and affordability. Our customers have the option to either upgrade their vacuum systems to the newest products or improve their existing products by adapting the new and improved components.
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We build our products to be durable, safe, effective, and easily maintained.
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Every product is designed to work with existing systems, either out of the box or with a minor retrofit.
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Existing products can be improved by adapting newer components.
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We stand behind and support every product we make.
We stand behind and support every product we make.
Overview
Our Service Team has an average 20 years of experience with factory trained technicians around the country. We utilize a state-of-the-art CRM system to schedule, track, and report on all service events. This experience, combined with the newest system diagnostic technology, helps us operate, maintain, and repair systems effectively and efficiently, keeping down time at a minimum for our customers. Our Service staff works closely with our R&D and manufacturing teams to help develop and improve, not only our technology, but also installation and repair processes.
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Utilizing a regional structure, our service team partners with our sales team, keeping us closer to our customers. This partnership combines expertise from a product and support system, assisting our customers from system design through installation and operation, as well as on-going assistance with training, improvements, and service.
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Many of our systems have been in operation for over 30 years, including systems that have been in operation since the very beginning of Airvac in 1971.
As with all capital equipment, periodic rehabilitations and upgrades are necessary to guarantee continued performance and client satisfaction. Airvac continues to innovate many new products and solutions that increase performance and reduce the operational expenditure of your Airvac vacuum sewer system, all of which are adaptable to your current system.
Services
O&M Services
On-Site Airvac Trained Technicians operate your system 24/7, 365 days a year. (Certain terms and conditions apply)
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Customized Service Agreements
Customized service levels based on your needs for service by a Factory Certified Airvac Technician. Options include term, hours of coverage, response time, and any applicable parts discounts.
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System Site Survey
One day overview of your system: evaluation of performance of the vacuum system, maintenance and operation procedures with documented recommendations for improvements.
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Comprehensive System Evaluation
One week on site which includes in depth testing and evaluation of the vacuum station components and field testing. Comprehensive reporting which includes system efficiency results vs factory standards, recommendations for improvement via Service and Products including training links, Product Data Sheets and Next Gen Technology.
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PM Services
Offered as Annual, Bi-Annual or Quarterly. Complete documented evaluation, adjustment, and recommendations for operation, repair, or replacement of components. (Parts excluded)
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On-Site Training Classes
Held at your site with focus on operator training and review of current parts and technology.
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Airvac Customer Portal
Contains troubleshooting videos, product data sheets, and other useful tools. Available for all mobile devices in the App Store or Google play. (free of charge)
Operator School
Offered monthly in Rochester, IN or Tampa, FL (free of charge). CEU’s available for qualifying states.